Operations & CX
Customer Support Lead
Lead the support team and own customer satisfaction and response quality.
Greater NoidaFull-time1 opening
Responsibilities
- Lead and coach the support team
- Own response times, quality, and CSAT
- Turn support insights into fixes
Requirements
- 3+ years in customer support (1+ leading a team)
- Excellent communication and empathy
- Comfortable with support tooling and metrics
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