Food Safety Standards
Your health and safety are our top priorities. We maintain strict food safety and hygiene standards across our platform.
FSSAI Compliance
All chefs on Nomio are required to have valid FSSAI (Food Safety and Standards Authority of India) registration. We verify every chef's credentials before they can start accepting orders.
100% FSSAI Verified Chefs
Every chef profile displays their FSSAI license number for your verification.
Hygiene Standards
Kitchen Requirements
- ✓ Clean and sanitized cooking area
- ✓ Proper ventilation
- ✓ Pest control measures
- ✓ Separate areas for vegetarian/non-vegetarian
- ✓ Regular deep cleaning
Personal Hygiene
- ✓ Hand washing before cooking
- ✓ Clean aprons and hair covering
- ✓ No jewelry while cooking
- ✓ Regular health check-ups
- ✓ No cooking when ill
Ingredient Quality
- ✓ Fresh ingredients only
- ✓ Proper storage temperatures
- ✓ Check expiry dates
- ✓ Wash vegetables thoroughly
- ✓ Source from reputable suppliers
Packaging Standards
- ✓ Food-grade containers
- ✓ Tamper-proof sealing
- ✓ Leak-proof packaging
- ✓ Temperature maintenance
- ✓ Labeled with contents
Quality Assurance
Pre-Registration Checks
- • FSSAI license verification
- • Kitchen inspection (photos/video)
- • Identity verification
- • Cooking skill assessment
Regular Audits
- • Random quality checks
- • Customer feedback monitoring
- • Ratings and reviews analysis
- • Surprise kitchen inspections
Continuous Training
- • Food safety workshops
- • Hygiene best practices
- • Packaging guidelines
- • Customer service training
Delivery Safety
Our delivery partners follow strict protocols to ensure food reaches you safely:
- Insulated delivery bags to maintain temperature
- Contactless delivery options available
- Regular sanitization of delivery bags
- Separate compartments for different orders
- GPS tracking for real-time monitoring
- Time-bound delivery to ensure freshness
Report Food Safety Issues
If you encounter any food safety concerns, please report immediately:
Email: safety@nomio.in
Phone: +91 7668283387 (24/7 Helpline)
In-App: Report Issue → Food Safety Concern
We take all reports seriously and investigate within 24 hours. Chefs found violating safety standards are immediately suspended.
Our Commitment
At Nomio, we believe that delicious food should never compromise on safety. We are committed to:
- ✓ Maintaining the highest food safety standards
- ✓ Regular training and updates for all chefs
- ✓ Swift action against non-compliance
- ✓ Transparency in our processes
- ✓ Continuous improvement based on feedback
Certifications & Compliance
FSSAI Registered
ISO Compliant
Safety Certified