Frequently Asked Questions
Find answers to common questions about using Nomio
For Customers
Q:How do I order food on Nomio?
A: Download the Nomio app from Google Play Store (iOS coming March 15, 2026), create an account, browse available chefs in your area, select meals, and place your order. You can track your order in real-time.
Q:What are the delivery charges?
A: Delivery charges vary based on distance from the chef to your location and are calculated automatically. Typically ranges from ₹20 to ₹60. Free delivery may be available for orders above certain amounts.
Q:Is there a minimum order value?
A: Yes, the minimum order value is ₹100 before taxes and delivery charges.
Q:What payment methods do you accept?
A: We accept UPI, credit/debit cards, net banking, and popular digital wallets. Cash on delivery is currently not available.
Q:Can I cancel my order?
A: Yes, you can cancel before the chef accepts your order for a full refund. After acceptance, cancellation may incur charges. Please check our refund policy for details.
Q:How do I track my order?
A: Once your order is confirmed, you can track it in real-time through the app. You'll receive notifications at each stage - preparation, pickup, and delivery.
For Chefs
Q:How do I become a chef on Nomio?
A: Download the Nomio Chef app, complete registration with your personal details, upload required documents (PAN, Aadhaar, FSSAI license, bank details), and wait for verification. Once approved, you can start listing your meals.
Q:What documents do I need to register as a chef?
A: You need: Valid PAN Card, Aadhaar Card for identity verification, FSSAI License for food safety compliance, Bank account details for payouts, and kitchen photos.
Q:How much commission does Nomio charge?
A: Nomio charges a competitive commission on each order to cover platform operations, payment processing, and support. Exact rates are shared during onboarding.
Q:When will I receive my payments?
A: Payments are processed weekly and transferred directly to your registered bank account. You can track all earnings and payouts in the Chef app.
Q:Can I set my own prices?
A: Yes, you have full control over pricing your meals. We recommend competitive pricing based on your local market and ingredient costs.
Q:What if I need to pause orders temporarily?
A: You can toggle your availability on/off anytime in the app. When unavailable, customers won't be able to place orders with you.
For Delivery Partners
Q:How do I become a delivery partner?
A: Download the Nomio Delivery Partner app, register with your details, upload required documents (Driving License, RC, Aadhaar, PAN, bank details), and complete verification. Once approved, you can start accepting deliveries.
Q:What are the requirements for delivery partners?
A: You need: A valid Driving License, Vehicle Registration Certificate (RC), Aadhaar Card, PAN Card, Bank account for payouts, and your own two-wheeler for deliveries.
Q:How much can I earn as a delivery partner?
A: Earnings depend on number of deliveries, distance, and peak hours. You can typically earn ₹15,000-₹30,000 per month working full-time. Part-time options are also available.
Q:Can I choose which orders to accept?
A: Yes, you have the flexibility to accept or decline delivery requests. However, maintaining a high acceptance rate helps you get more orders.
General
Q:In which cities is Nomio available?
A: Nomio is now live! We're currently serving Greater Noida, Noida, and Delhi NCR. Download the app from Google Play Store to check availability in your area. We're expanding rapidly!
Q:Are the chefs verified?
A: Yes, all chefs undergo thorough verification including FSSAI license check, identity verification, and kitchen hygiene inspection before they can start serving.
Q:What if I have a complaint or issue?
A: Contact our support team through the app or email support@nomio.in. We aim to resolve all issues within 24 hours. For urgent matters, call us at +91-7668283387.
Q:Is my data safe with Nomio?
A: Yes, we take data privacy seriously. All personal information is encrypted and stored securely. We never share your data with third parties without consent. Read our Privacy Policy for details.
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