Operations & CX
Operations Manager
Build city-level order, chef, customer, and support systems so Nomio scales reliably.
Who should apply
Systems-thinkers who love turning daily chaos into clean, repeatable processes — operators who want to build the machine, not just run it.
What you’ll do
Build the order, chef, customer, and support systems that let a city run smoothly — process, tooling, SLAs, and the team to execute them.
Why this role matters
Daily reliability is the whole promise. The systems you build are what let Nomio deliver thousands of meals, on time, every single day.
Responsibilities
- Design and run city-level operations processes
- Own delivery coordination, SLAs, and escalations
- Build tooling and dashboards for reliability
- Lead and coach the operations team
Requirements
- 3–5 years in operations (ideally food/logistics/q-commerce)
- Proven at building process and leading teams
- Strong analytical and problem-solving skills
- Calm under daily operational pressure
Ready to build with us?
Apply in under a minute — no separate email.
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